Hyperautomation: A Business-Driven Approach to Automation
Hyperautomation is a term that describes the use of multiple advanced technologies, such as artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), and low-code platforms, to automate and optimize complex and end-to-end business processes. Hyperautomation is not just about automating individual tasks, but about creating a system that can handle the entire workflow, from data collection and analysis, to decision making and execution, to monitoring and improvement.
Why Hyperautomation Matters
Hyperautomation is a strategic technology trend that can help organizations achieve several benefits, such as:
- Increased efficiency and productivity: Hyperautomation can reduce human errors, speed up processes, and free up employees from repetitive and mundane tasks, allowing them to focus on more creative and value-added activities.
- Improved customer experience and satisfaction: Hyperautomation can enhance the quality and consistency of products and services, deliver faster and more personalized responses, and enable seamless interactions across multiple channels and touchpoints.
- Reduced costs and risks: Hyperautomation can lower operational expenses, optimize resource utilization, and mitigate compliance and security issues by enforcing standards and best practices.
- Enhanced agility and innovation: Hyperautomation can enable organizations to adapt to changing market conditions, customer demands, and business opportunities, as well as to experiment with new ideas and solutions.
How Hyperautomation Works
Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms, each with its own capabilities and limitations. Some of the key components of hyperautomation are:
- AI and ML: These technologies can provide intelligence and learning capabilities to automate processes that require human judgment, reasoning, or creativity. AI and ML can also help analyze large volumes of data, generate insights, and make predictions or recommendations.
- RPA: This technology can automate tasks that involve interacting with applications or systems through user interfaces. RPA can mimic human actions, such as clicking buttons, entering data, or copying files.
- Low-code platforms: These tools can enable users to create applications or workflows without coding or with minimal coding. Low-code platforms can simplify the development and deployment of automation solutions by providing drag-and-drop interfaces, pre-built templates, and reusable components.
- Other technologies: Depending on the specific needs and goals of the organization, hyperautomation may also involve other technologies, such as business process management (BPM), intelligent business process management suites (iBPMS), integration platform as a service (iPaaS), chatbots, digital assistants, natural language processing (NLP), computer vision, blockchain, internet of things (IoT), etc.
How to Implement Hyperautomation
Hyperautomation is not a one-time project or a single solution. It is a business-driven, disciplined approach that requires continuous improvement and collaboration across different functions and stakeholders. Some of the steps to implement hyperautomation are:
- Identify the processes that can be automated: The first step is to assess the current state of the processes in the organization, using techniques such as process mining or digital twins. The goal is to understand how the processes operate, where the gaps, inefficiencies, or bottlenecks are, and what are the potential benefits of automation.
- Select the appropriate technologies for automation: The next step is to choose the best combination of technologies that can address the specific challenges and requirements of each process. The selection should be based on factors such as complexity, variability, frequency, volume, cost-effectiveness, scalability, etc.
- Design and develop the automation solutions: The third step is to design the automation solutions using the chosen technologies. This may involve defining the scope, objectives, inputs, outputs, rules, exceptions, etc., as well as testing and validating the solutions before deployment.
- Deploy and monitor the automation solutions: The fourth step is to deploy the automation solutions in the production environment. This may require integrating them with existing systems or applications using APIs or other methods. It is also important to monitor the performance and outcomes of the automation solutions using metrics such as accuracy, speed, reliability, etc.
- Evaluate and improve the automation solutions: The final step is to evaluate the results of the automation solutions against the expected benefits. This may involve collecting feedback from users or customers, analyzing data or reports, and identifying areas for improvement or optimization.